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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


November 16, 2022

5  out of  5 rating by DUSTIN PEDEN
"Excellent customer service and great insurance coverage 10/10 recommend to anyone looking to get the best around!! June has helped me tremendously to understand my policy!!"

Kelley Durham

November 15, 2022

5  out of  5 rating by Kelley Durham
"Always takes care of my insurance questions quickly. I've always done business with State Farm and have always received excellent customer service."

Robin Lemonis

November 15, 2022

5  out of  5 rating by Robin Lemonis
"Not your typical insurance agent! Very personable and invested in customer satisfaction! When the unexpected occurred and we needed guidance on filing a claim, excellent services and personalized supports were readily available."

Samantha Alberson

November 14, 2022

5  out of  5 rating by Samantha Alberson
"The customer service is great. Very knowledgeable and friendly staff. Chris is available to customers and very involved in the community."

Monna Burns

November 12, 2022

1  out of  5 rating by Monna Burns
"We’ve been with SF for a long time (homeowners and auto) and they have never paid a claim. Whole neighborhood got a new roof after hail storm, but not us. Denied a water leak claim that damaged out kitchen cabinets too. Sent a rep from Nashville to look at our kitchen. We live 2 miles from Irby agency. He never called us about the claim. Directed us to 1-800#. We left SF for Alpha. In my experience, SF is not a good neighbor and is never there, unlike they advertise. We wasted a lot of money there! Don’t make our mistake!"

Nicki Scott

October 18, 2022

5  out of  5 rating by Nicki Scott
"Chris Ruby’s office is ran like a well oiled machine! All of the ladies are very kind, professional, and knowledgeable! They go above and beyond to provide you with the best protection!"

Shelley Stuart

October 11, 2022

5  out of  5 rating by Shelley Stuart
"I spoke with June to get a quote for my home and auto insurance. She promptly answered my phone call and worked on my quote right away. They saved me over 3,000 a year on insurance premiums. Plus added $0 comprehensive deductive on my vehicle. They were timely and make living affordable! A friend recommended me and now I’ll recommend to anyone else! Thank y’all so much!"

Pam Lewis

March 18, 2022

5  out of  5 rating by Pam Lewis
"I love this company. State Farm was my first auto insurance company when was very young. I have been with other ins companies in the past out of convenience, but needed some additional coverage and called State Farm to see if they could help. Lyndsey understood what I needed and was awesome to communicate with. I feel like I have come full circle and am home again. Thank you, Pam"

Dawn Lemon

March 2, 2022

5  out of  5 rating by Dawn Lemon
"I’ve been dealing with Chris Irby for years . I would recommend everyone to use his branch . Great , helpful staff !! Thanks to Linsey for your awesome assistance this morning !!"

Zach diTrapano

February 23, 2022

5  out of  5 rating by Zach diTrapano
"Very professional and easy to work with! Took care of all my insurance needs quickly and with very competitive rates! Thanks you so much."

Jessica Bennett

February 4, 2022

5  out of  5 rating by Jessica Bennett
"Absolutely wonderful service. In and out within an hour. Lindsey was so kind and fun to talk to!"

Dara Jones

December 8, 2021

1  out of  5 rating by Dara Jones
"I am writing this review because my husband and I are not being heard, regarding a claim we have filed about our roof. We are a veteran family, working and paying our dues like every American citizen. An adjuster was never sent out to meet our (2) roofers or even us . And our claims were denied. I do not understand how, that could be if you haven't even seen the home? Not to mention maybe the staff is "nice" that's great to have. But your staff and you are not really helpful in any situations. To be honest, you are thieves, taking good peoples money and not helping anyone, you are good as long as they do not file a claim right? I think the term we are looking for is actually called BAD FAITH."

Chris Terry

October 15, 2021

5  out of  5 rating by Chris Terry
"Always pleasant to deal with."

Nathan Alber

October 13, 2021

5  out of  5 rating by Nathan Alber
"Lyndsey is professional and responsive. I’m very happy with my customer service experience from the Chris Irby team!"

Zach Wolverton

October 6, 2021

5  out of  5 rating by Zach Wolverton
"Great customer service and great rates."

Lisa McGee Sander

August 6, 2021

5  out of  5 rating by Lisa McGee Sander
"Absolutely in awe of this company! Lyndsey is fantastic and I love the way that I was able to handle 90% of my business via text! I don’t have the time to go into an office nor spend much time on the phone. I’ve been wanting to be a part of State Farm for over 15 years and I definitely see why now! Fastest most professional service EVER been rendered in my adult life! Thank you so much!"

David Butler

June 15, 2021

5  out of  5 rating by David Butler
"Late 2020 our subdivision was hit with high winds and hail. After calling Chris Irby State Farm, I reached out to a local roofing contractor to oversee the damages. State Farm worked well with the contractor to fix and replace my roof. Thank you Chris for the quick response, professionalism and commitment to your clients. GREAT JOB! #Chrisirbystatefarm, #greatservice, #WatkinsConstruction&roofing,"

Tara Beard

May 28, 2021

5  out of  5 rating by Tara Beard
"We have been with State Farm for a good long time and we appreciate everything they have done for our family."

rondall bargerhuff

May 21, 2021

5  out of  5 rating by rondall bargerhuff
"Lyndsey was excellent took care of me and saved me money on my car insurance then help my friend and wife save a ton of money on there hone owners insurance and vehicle thanks"

Andrew Owens

May 19, 2021

5  out of  5 rating by Andrew Owens
"Amazing customer service!! Outstanding communication and they always followed up. Made one claim and it was painless"

Emily Boone

May 19, 2021

5  out of  5 rating by Emily Boone
"The staff at Chris Irby's office has gone above and beyond for me and my family! They are always quick to respond and eager to help make the process of obtaining whatever type of insurance easy! I would recommend them to anyone and everyone!"

Ms. Tee

April 23, 2021

5  out of  5 rating by Ms. Tee
"The staff at Chris Irby's office has been very helpful to me and my family. No matter what I have called about, they (June) have been right there to help me on the spot. If you're looking for good insurance and reasonable rates, contact this office."

Winnie Browman

April 22, 2021

5  out of  5 rating by Winnie Browman
"Before retiring in 2019, I worked with 6 different State Farm agents in my 43 year career with State Farm. Over those years, I had the opportunity to sell, service & build relationships with our insured. I always took pride in knowing that I was affiliated with the No. 1 insurance company in the business. When I decided to retire, I had been a team member for Chris for 11 years. Having been in the business for so many years, I can assure you that you will never find a friendlier, more knowledgeable or caring agent than Chris and he has an awesome staff to support him."

Josh McFarland

April 22, 2021

5  out of  5 rating by Josh McFarland
"I’m very please with them and will continue to give them my business!"

Tiffany Jackson

April 20, 2021

5  out of  5 rating by Tiffany Jackson
"State Farm is a great insurance company. The insurance agents always put their clients' needs first. Mrs. June is very knowledgeable of the different insurance policies and coverages available. She is the best agent ever! I love dealing with State Farm, they have made my life with insurance so much easier!"